Definitions:
-“Early Bird” bookings are bookings payed for 60 days or more prior to the start of the activities therefore qualifying for an additional 5% discount.
-“Group” bookings are bookings made for 4 or more guests therefore qualifying for an additional 5% discount.
Early bird and/or group bookings are discounted since they allow us to plan for the extra resources needed ahead. This allows us to give you better rates. Unfortunately extra costs incur when cancelling “Early Bird” and/or “Group” bookings.
If your booking qualifies for both “Early Bird” & “Group” discounts the terms of cancellation & refund for “Early Bird” booking will prevail & will be applied.
– Terms of cancellation for “Early Bird” bookings are as follow:
a) “Early bird” bookings cancelled more than 30 days prior to the agreed start date of said activities will qualify for a full refund, deduction made of 500 000 IDR administrative fee and any transfer and/or bank fees incurring to make said refund.
b) “Early bird” bookings cancelled within 30 days of the agreed start date of said activities, will be refunded 50% of the total price of the booking deduction made of any transfer and/or bank fees incurring to make said refund.
c) Past 6pm the day before the agreed start of the activities Dive Gairah applies a NO REFUND policy.
– Terms of cancellation for “Group” bookings are as follow:
a) “Group” bookings cancelled more than 7 days prior to the agreed start date of said activities will qualify for a full refund, deduction made of 500 000 IDR administrative fee and any transfer and/or bank fees incurring to make said refund.
b) “Group” bookings cancelled within 7 days of the agreed start date of said activities, will be refunded 50% of the total price of the booking deduction made of any transfer and/or bank fees incurring to make said refund.
c) Past 6pm the day before the agreed start of the activities Dive Gairah applies a NO REFUND policy.
Note that only cash payments can be refunded in cash and that payments made by any other means will be refunded by bank transfer within the following 30 days of Dive Gairah Penida’s acknowledgement of the said cancellation.
SERVICES NOT USED & NO SHOW
No refund or compensation is due payable by Dive Gairah Penida for any unused activities. In other words, Guests who do not show up at the agreed time or do not complete training / trips for any reason, are not entitled to a refund in full or part of the total cost.
Failure to complete course requirements for any reason caused by the Guest could result in additional charges being made to complete the course at a later stage. This includes not being able to demonstrate competence to meet the performance requirements as laid down by the Course Standards. These charges will cover staff time, any other dive fees, equipment and material requirements, surface time, vehicle or transport charges etc.
If you are not willing or able to pay additional fees to complete your course, a referral document will be issued to you. This document will hold good for a period of 12 months following the completion date of the last part of this course.
SERVICES MODIFICATIONS:
Dive Gairah Penida reserves the right to rearrange the order of any itinerary, to cancel or substitute elements of any schedule without notice when local conditions force such changes.
Dive Gairah Penida and the dive guides on the boat can prohibit participation on dives at their discretion based on lack of respect for marine park rules and regulations, lack of respect or “handling” of any marine life, drugs and/or alcohol consumption before and/or between dives or failure to abide by international safe diving practices. In these cases no refund will be granted to the Guest for the missed dives and/or activities.